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PRIVACY POLICY

At Carpelshoponline we are committed to ensuring the privacy of our customers. Please take the time to read this clarification, which explains how we collect information about you, how we use it, and what are your rights.



By using our site, you are voluntarily and consciously agreeing with our Privacy Policy.



Our Site is not intended for, and should not be used by children under 18 years of age. For that reason, we reserve the right to cancel the user account if it is found that the user is a minor.





Who is responsible for data processing?



The entity responsible for the data handling is Motivo Genial Lda, headquartered at Estrada do Taveiro, Nº 24 B, 2475-041 Benedita, Portugal.





What personal data do we collect about you?




The collection of your data is carried out directly and through your use of the Site. This information can include:


• Personal data provided when using the Site (name, contact, gender, product review, and any information added to the profile);


• Transaction and billing information (debit/credit card details and delivery information);


• Records of your interactions with us (contacts with our customer support or if you interact with us on social networks);


• Information collected automatically, using cookies and other monitoring technologies (pages you visited and links you accessed).



If you shop at any of our stores, we can complement the information provided in the store with the above (for example, add you to our mailing list in case you express that desire).





What do we use this personal data for?



The processing of personal data is necessary to conclude a contract with you, and we base our proceedings accordingly to the ruling legal basis for the treatment of such data - General Data Protection Regulation (GDPR) of 25 May 2018.




Your data can be used for different purposes, among them:


• To place an order and maintain your account;


• To manage and respond to any question or complaint made to our customer support team;


• To improve and maintain the Site, as well as for monitoring its use;


• To personalize the Site according to your preferences, and to show you the content that we consider to be most interesting for you. Based on your account information, purchase history, browsing activity;


• For market research;


• To be able to show you targeted advertising and send marketing messages if we have your consent;


• For security reasons (for example investigating fraudulent purchase);


• To comply with our legal and regulatory obligations.




We do not sell your data, although it may be shared with third parties in the following circumstances:


• With our legal and professional consultants;


• With our suppliers and service providers (delivery companies, payment processors).


• With authorities responsible for enforcing legal obligations and government entities;


• With third parties responsible for preventing and detecting fraud;


• In all possible situations in which we have your consent and are permitted by law to do so.





Storage and Retention:



Your data will be stored for as long as necessary for the purposes described above, therefore, this time will vary according to your business interactions with us. For example, after ordering, we will keep track of your purchase for as long as necessary for billing purposes, for tax purposes, and warranty reasons.


We may also keep records of correspondence with you to protect against legal action in the event of a product claim.



You can at any time access your data and change it, oppose the respective treatment, withdraw previous consent, exercise all other rights provided for by law, except concerning data that are indispensable for the fulfillment of legal obligations.

If you withdraw your consent, this will not compromise the validity of processing till that date.





Marketing:



At Carpel we consider communication with the customer to be fundamental.



Therefore, depending on your preferences, which are based on your browsing history and previous purchases, we may use your data to send marketing messages by phone, email, or post.


By accepting to purchase on our Site, or subscribing to our newsletter, you are giving your voluntary and conscious consent to the use of your data in the situations indicated above.




If you want us to stop marketing communications (or if you want to receive them again!) You can change or update your preferences at any time. Go to your reserved area, menu "edit profile".



If you stop the subscription of our marketing communications, please note that we may eventually contact you to clarify some situations, for example regarding an order, or shipping confirmation.





Security:



It is extremely important for us the protection and confidentiality of your data, therefore, apart from the necessary measures to comply with the GDPR, we have adopted information management practices that ensure its security, integrity, confidentiality, accuracy, as well as transparent handling limited to authorized needs.


We also require our employees to strictly comply with these strict standards.



Although everything in our power is done to ensure that your online experience is as pleasant as possible and that your data is always safeguarded. We alert you to the fact that the data circulating on the Internet are not fully protected against possible diversions, the communication of passwords, confidential codes, or any other sensitive information, is on the User responsibility.





Cookies Policy:



Cookies and similar technologies are used to provide certain functionalities to the Site.


For example, to interpret and measure its performance, or to help determine the utility, interest, the number of accesses made by users. This eliminates not only the need to repeatedly enter the same information, but also allows for faster and more efficient navigation.



Cookies themselves do not identify the individual user and are not used to collect personal information.



The use of cookies by this Site will always presuppose your prior consent.





Limit of Responsibility:



Carpel cannot be held responsible for acts or situations that are alien to us, therefore it is considered exempt from any responsibilities or losses that may arise from the following:


• Fraudulent or bad faith acts in the use of the Site;


• Failures on the Site and technical or mechanical problems caused by reasons of force majeure, which may cause delays or inability to process your order;


• Any viruses that may “appear” during connection via the Site or third-party websites, both in terms of software and hardware, as well as in stored electronic files (links to third party sites may not comply with our security practices and policies);


• Access by minors to the respective Site, it is the responsibility of parents or guardians to monitor the activity of minors in their custody;


• Inoperability of the email address provided to us. Errors in the address entered by the customer that may result in the impossibility of processing, confirming the order, or sending it to the correct address;




We reserve the right to make changes to our Privacy Policy at any time, so we advise you to consult it regularly. All changes will take effect immediately after being posted on the Site.




If you have any questions regarding our Privacy Policy, please contact us!





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