Can I place an order without being registered?
To place an order in Carpelshoponline we need the indispensable billing data, name, contact and address are necessary to complete the order. The registration process is made before checking-out.
And if I forgot my password?
If you can’t remember your password go to “login area” and click “reset password”, a new password will be sent by email.
To change it, click “change password” in your customer area.
If you still cannot access, contact our Customer Support.
How do I return my product(s)?
Instructions for returnig a product are available in Returns & Exchanges.
Please be aware that only a product bought online can benefit from this return option, for all goods purchased in a physical store, we recommend getting in touch with the store for more details.
How do I check my order status?
To check your order, access your account and check "Order status".
If you still have any doubt regarding this matter, our Customer Support Services are ready to help.
Is my product covered by warranty?
All goods displaced in our website have warranty, the covered times can shift from 2 till 11 years, depending on product bought. These specifications are present on each product chart.
For more detailed information, please check how to proceed on Warranty & Post-sales Support.
And if I need a Post-sale Assistance?
If your product needs assistance the procedures are very simple, and our Customer Support works tirelessly to solve any problems you may have.
See how to proceed on Warranty & Post-sales Support.